.customer-care-page{--care-width:1200px;--care-pad:clamp(24px,4vw,64px);background:var(--ivory);color:var(--ink);overflow:clip}.customer-care-main{width:min(calc(100% - var(--care-pad)*2),var(--care-width));margin-inline:auto;padding:clamp(54px,6vw,82px) 0 0}.care-section{padding:clamp(50px,5.4vw,76px) 0;border-bottom:1px solid #ddd5c9}.care-section:first-child{padding-top:0}.care-section--joined{padding-top:28px}.care-section-heading{max-width:790px;margin-bottom:28px}.care-section-heading .eyebrow{margin-bottom:8px}.care-section-heading h2{font:500 clamp(28px,3vw,39px)/1.45 var(--serif);margin:0 0 12px}.care-section-heading>p:not(.eyebrow){font-size:16px;line-height:2;color:var(--muted);margin:0;max-width:720px}.care-notice{display:flex;align-items:flex-start;gap:13px;padding:18px 20px;background:#f2ede5;border-right:3px solid var(--oxblood);line-height:1.9}.care-notice>svg{width:21px;min-width:21px;margin-top:3px;color:var(--oxblood)}.care-notice strong{display:block;margin-bottom:3px}.care-notice p{margin:0;color:#5e574f}.care-notice.is-warning{background:#f5eee5}.care-notice.is-success{border-color:var(--forest)}.care-destination-grid{display:grid;grid-template-columns:minmax(280px,.75fr) minmax(0,1.25fr);gap:24px;align-items:end}.care-field{display:flex;flex-direction:column;gap:8px;min-width:0;font-size:14px;font-weight:600}.care-field>span{display:block}.care-field input,.care-field select,.care-field textarea,.care-select select{width:100%;box-sizing:border-box;min-height:50px;padding:11px 14px;border:1px solid #cfc6b8;background:#fff;color:var(--ink);font:inherit}.care-field textarea{resize:vertical;line-height:1.9}.care-field input:focus,.care-field select:focus,.care-field textarea:focus,.care-select select:focus{outline:2px solid var(--oxblood);outline-offset:2px}.care-field>small{color:#a22b3b;font-weight:500}.care-select{position:relative}.care-select select{appearance:none;padding-left:44px}.care-select svg{position:absolute;left:13px;top:50%;width:18px;transform:translateY(-50%);pointer-events:none}.shipping-method-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;margin-bottom:20px}.shipping-method-grid article{padding:24px;background:#fffdf9;border:1px solid #ddd5c9}.shipping-method-grid article.is-disabled{background:#f0ece5;color:#777;opacity:.8}.shipping-method-grid header{display:grid;grid-template-columns:30px 1fr auto;align-items:center;gap:10px}.shipping-method-grid header svg{color:var(--oxblood)}.shipping-method-grid h3{font:600 21px var(--serif);margin:0}.shipping-method-grid header span{font-size:11px;color:var(--forest);background:#e9eee9;padding:5px 8px}.shipping-method-grid .is-disabled header span{color:#6d665e;background:#e1ddd6}.shipping-method-grid>article>p{font-size:15px;line-height:1.9;color:var(--muted);min-height:58px}.shipping-method-grid dl{margin:16px 0 0;border-top:1px solid #e3dcd2}.shipping-method-grid dl div{display:flex;justify-content:space-between;gap:20px;padding:9px 0;border-bottom:1px solid #e8e1d7;font-size:13px}.shipping-method-grid dt{color:var(--muted)}.shipping-method-grid dd{margin:0;text-align:left}.care-gift-delivery{display:grid;grid-template-columns:minmax(0,1fr) 180px;gap:60px;align-items:center;background:var(--forest);color:#faf5ec;padding-inline:clamp(28px,5vw,64px)!important;border:0;margin-block:0}.care-gift-delivery>svg{width:130px;height:130px;opacity:.18}.care-gift-delivery h2{font:500 clamp(28px,3vw,38px) var(--serif);margin:7px 0 12px}.care-gift-delivery p{line-height:1.9;color:#ddd9d0}.care-gift-delivery ul{display:grid;grid-template-columns:1fr 1fr;gap:8px 24px;padding:0;margin:22px 0;list-style:none}.care-gift-delivery li{display:flex;align-items:center;gap:8px}.care-gift-delivery li svg{width:17px;color:#d8ad92}.care-gift-delivery .button{background:#faf5ec;color:var(--forest)}.care-timeline{position:relative;list-style:none;margin:10px 0 0;padding:0;display:grid;grid-template-columns:repeat(4,minmax(0,1fr))}.care-timeline:before{content:"";position:absolute;top:24px;right:12%;left:12%;height:1px;background:#c9beb0}.care-timeline li{position:relative;text-align:center;padding-inline:14px}.care-timeline li>span{position:relative;z-index:1;display:grid;place-items:center;width:48px;height:48px;margin:0 auto 16px;border:1px solid #aa9f90;border-radius:50%;background:var(--ivory);color:var(--oxblood)}.care-timeline li>span svg{width:21px}.care-timeline h3{font:600 19px var(--serif);margin:0 0 7px}.care-timeline p{font-size:14px;line-height:1.8;color:var(--muted);margin:0}.care-timeline .is-done>span{background:var(--forest);border-color:var(--forest);color:#fff}.care-timeline .is-current>span{border:2px solid var(--oxblood);box-shadow:0 0 0 5px #eee1df}.care-timeline .is-cancelled>span,.care-timeline .is-issue>span{background:#f3dfdf;border-color:#9c2938}.care-editorial-split{display:grid;grid-template-columns:220px minmax(0,1fr);align-items:center;gap:clamp(35px,6vw,84px)}.care-editorial-split>svg{width:180px;height:180px;padding:34px;color:var(--forest);background:#e7e4dc;border-radius:50%}.care-editorial-split .care-section-heading{margin-bottom:12px}.care-editorial-split>div>p{font-size:16px;line-height:2;color:var(--muted)}.care-support-cta{margin:clamp(56px,7vw,88px) 0;display:flex;justify-content:space-between;align-items:center;gap:32px;padding:30px 34px;background:#eee8de;border-right:3px solid var(--oxblood)}.care-support-cta>div{display:flex;align-items:center;gap:18px}.care-support-cta>div>svg{width:30px;color:var(--oxblood)}.care-support-cta h2{font:500 27px var(--serif);margin:0 0 6px}.care-support-cta p{margin:0;color:var(--muted)}.care-support-cta nav{display:flex;gap:9px;flex:none}.customer-guide-nav{margin-top:30px;padding:34px 0;border-top:1px solid #d8d0c5;display:grid;grid-template-columns:280px 1fr;gap:38px;align-items:start}.customer-guide-nav h2{font:500 26px var(--serif);margin:5px 0}.customer-guide-nav>div:last-child{display:grid;grid-template-columns:repeat(2,1fr);gap:8px}.customer-guide-nav a{display:flex;align-items:center;justify-content:space-between;min-height:50px;padding:8px 14px;border:1px solid #d8d0c5;background:#fffdf9;color:var(--ink)}.customer-guide-nav a svg{width:17px}.customer-guide-nav a:hover,.customer-guide-nav a:focus-visible,.customer-guide-nav a.is-active{border-color:var(--forest);color:var(--forest);background:#eef0eb}.return-reason-grid{display:grid;grid-template-columns:repeat(5,1fr);border-block:1px solid #d9d0c4}.return-reason-grid article{padding:22px 18px;border-inline-start:1px solid #d9d0c4}.return-reason-grid article:first-child{border:0}.return-reason-grid span{font-size:13px;color:var(--oxblood)}.return-reason-grid h3{font:600 18px/1.7 var(--serif);margin:10px 0}.care-limitations{display:grid;grid-template-columns:minmax(260px,.7fr) 1.3fr;gap:32px 80px}.care-limitations .care-section-heading{margin:0}.care-limitations ul{margin:0;padding:0;list-style:none;display:grid;grid-template-columns:1fr 1fr;gap:10px}.care-limitations li{display:flex;gap:10px;align-items:center;padding:11px 0;border-bottom:1px solid #ddd5c9}.care-limitations li svg{width:20px;color:var(--oxblood)}.care-limitations>p{grid-column:2;color:var(--muted);margin:0}.return-form-section{padding:clamp(28px,4vw,50px);background:#f2ede5;border:1px solid #d8d0c5}.return-form-section form{display:grid;grid-template-columns:1fr 1fr;gap:20px}.return-form-section .is-wide,.return-upload,.return-form-section .care-notice{grid-column:1/-1}.return-upload{display:flex;align-items:center;gap:12px;min-height:76px;padding:12px 16px;border:1px dashed #ad9f90;background:#fff;cursor:pointer}.return-upload>svg{width:25px;color:var(--oxblood)}.return-upload span{display:flex;flex-direction:column}.return-upload small{color:var(--muted)}.return-upload input{position:absolute;opacity:0;pointer-events:none}.return-upload button{margin-right:auto;border:0;background:none;min-width:44px;min-height:44px}.return-submit{align-self:end;min-height:50px}.care-refund>div{display:grid;grid-template-columns:repeat(3,1fr);border-block:1px solid #d8d0c5}.care-refund article{padding:24px;border-inline-start:1px solid #d8d0c5}.care-refund article:first-child{border:0}.care-refund h3{font:600 20px var(--serif);margin:0 0 8px}.care-refund p{color:var(--muted);line-height:1.9;margin:0}.faq-explorer{padding-top:0}.faq-search{position:relative;display:grid;grid-template-columns:24px minmax(0,1fr) auto;align-items:center;gap:12px;max-width:840px;margin:0 auto 46px;padding:5px 18px;background:#fff;border:1px solid #cfc6b8}.faq-search label{position:absolute;width:1px;height:1px;overflow:hidden}.faq-search input{border:0;outline:0;min-height:58px;font:inherit;background:transparent}.faq-search>span{color:var(--muted);font-size:13px}.faq-layout{display:grid;grid-template-columns:250px minmax(0,1fr);gap:clamp(30px,5vw,70px);align-items:start}.faq-categories{position:sticky;top:100px;display:grid}.faq-categories button{min-height:48px;padding:8px 12px;border:0;border-bottom:1px solid #ddd5c9;background:transparent;text-align:right;font:inherit;color:var(--ink)}.faq-categories button:hover,.faq-categories button:focus-visible,.faq-categories button.is-active{color:var(--oxblood);background:#f1eae2;padding-right:18px}.faq-results article{scroll-margin-top:100px;border-bottom:1px solid #d8d0c5}.faq-results h2{margin:0}.faq-results h2 button{width:100%;min-height:64px;padding:15px 2px;display:flex;align-items:center;justify-content:space-between;gap:20px;border:0;background:none;text-align:right;color:var(--ink);font:600 18px var(--sans)}.faq-results h2 button svg{width:19px;transition:transform .2s}.faq-results article.is-open h2 button{color:var(--forest)}.faq-results article.is-open h2 button svg{transform:rotate(180deg)}.faq-results article>div{padding:0 0 22px}.faq-results article p{font-size:16px;line-height:2;color:var(--muted);margin:0 0 8px}.faq-results article a{font-size:12px;color:var(--oxblood)}.care-empty{text-align:center;padding:60px 20px;background:#f0ebe3}.care-empty svg{width:30px;color:var(--oxblood)}.care-empty h2{font:500 26px var(--serif)}.care-empty a{color:var(--forest);font-weight:700}.tracking-shell{display:grid;grid-template-columns:minmax(0,1.1fr) minmax(280px,.9fr);gap:clamp(30px,5vw,70px);align-items:stretch}.tracking-card{padding:clamp(25px,4vw,42px);border:1px solid #d6cdc0;background:#fffdf9;display:grid;gap:20px}.tracking-card header{display:flex;gap:15px;align-items:flex-start}.tracking-card header>svg{width:29px;color:var(--oxblood)}.tracking-card h2{font:500 28px var(--serif);margin:0 0 8px}.tracking-card header p{color:var(--muted);line-height:1.8;margin:0}.tracking-card .button{width:100%;display:flex;gap:8px}.tracking-card nav{display:flex;flex-wrap:wrap;gap:8px 16px}.tracking-card nav a,.tracking-card nav button{border:0;background:none;padding:4px 0;color:var(--forest);font:inherit;font-size:13px;text-decoration:underline}.track-error-summary{padding:12px 14px;color:#8e2636;background:#f5e7e7;border-right:3px solid #9a2c3c}.tracking-privacy,.tracking-state{display:flex;flex-direction:column;justify-content:center;align-items:center;text-align:center;padding:35px;background:#eee9e1}.tracking-privacy svg,.tracking-state svg{width:38px;color:var(--oxblood)}.tracking-privacy h2,.tracking-state h2{font:500 25px var(--serif);margin:16px 0 8px}.tracking-privacy p,.tracking-state p{max-width:440px;line-height:1.9;color:var(--muted)}.tracking-state.is-error{background:#f3e8e7}.order-result{padding-top:0}.order-result>header{display:flex;justify-content:space-between;align-items:center;gap:20px;padding:24px 28px;background:var(--forest);color:#fff}.order-result h2{font:500 30px var(--serif);margin:4px 0}.order-result header p{margin:0;color:#d8ded9}.order-result>header>strong{padding:8px 12px;background:#fff;color:var(--forest)}.order-facts{display:grid;grid-template-columns:1fr 1fr;gap:35px;padding:28px;border:1px solid #d7cec2;border-top:0}.order-facts dl{margin:0}.order-facts dl div{display:flex;justify-content:space-between;gap:20px;padding:10px 0;border-bottom:1px solid #e0d8cd}.order-facts dt{color:var(--muted)}.order-facts dd{margin:0;font-weight:600}.order-items h3{margin-top:0}.order-items article{display:flex;gap:13px;align-items:center}.order-items img{width:72px;height:72px;object-fit:cover}.order-items span{display:flex;flex-direction:column}.order-items small{color:var(--muted)}.order-result .care-timeline{margin-top:36px}.spin{animation:care-spin .8s linear infinite}@keyframes care-spin{to{transform:rotate(360deg)}}
@media(max-width:900px){.customer-care-main{--care-pad:24px}.shipping-method-grid{grid-template-columns:1fr}.care-gift-delivery{grid-template-columns:1fr}.care-gift-delivery>svg{display:none}.care-limitations{grid-template-columns:1fr}.care-limitations>p{grid-column:auto}.return-reason-grid{grid-template-columns:repeat(2,1fr)}.return-reason-grid article{border-bottom:1px solid #d9d0c4}.faq-layout{grid-template-columns:1fr}.faq-categories{position:relative;top:auto;display:flex;overflow-x:auto;padding-bottom:8px}.faq-categories button{flex:0 0 auto;padding-inline:14px;border:1px solid #d8d0c5}.tracking-shell{grid-template-columns:1fr}.customer-guide-nav{grid-template-columns:1fr}.care-support-cta{align-items:flex-start}.care-support-cta nav{flex-direction:column}}
@media(max-width:767px){.customer-care-page{--care-pad:16px}.customer-care-main{--care-pad:16px;padding-top:40px}.care-section{padding:44px 0}.care-section-heading h2{font-size:27px}.care-destination-grid,.care-editorial-split{grid-template-columns:1fr}.care-editorial-split>svg{width:110px;height:110px;padding:24px}.shipping-method-grid article{padding:20px}.shipping-method-grid header{grid-template-columns:28px 1fr}.shipping-method-grid header span{grid-column:2}.care-gift-delivery{margin-inline:-16px;padding:38px 20px!important}.care-gift-delivery ul{grid-template-columns:1fr}.care-timeline{display:grid;grid-template-columns:1fr;gap:0}.care-timeline:before{top:24px;bottom:24px;right:23px;left:auto;width:1px;height:auto}.care-timeline li{text-align:right;display:grid;grid-template-columns:48px 1fr;gap:14px;padding:0 0 27px}.care-timeline li>span{margin:0}.care-timeline li>div{padding-top:8px}.care-support-cta{display:block;padding:24px 20px;margin:54px 0}.care-support-cta>div{align-items:flex-start}.care-support-cta nav{display:grid;margin-top:20px}.care-support-cta .button{width:100%}.customer-guide-nav>div:last-child{grid-template-columns:1fr}.return-reason-grid{grid-template-columns:1fr}.return-reason-grid article{border-inline:0}.care-limitations ul{grid-template-columns:1fr}.return-form-section{margin-inline:-16px;padding:30px 16px}.return-form-section form{grid-template-columns:1fr}.return-form-section .is-wide,.return-upload,.return-form-section .care-notice{grid-column:auto}.care-refund>div{grid-template-columns:1fr}.care-refund article{border-inline:0;border-bottom:1px solid #d8d0c5}.faq-search{grid-template-columns:22px 1fr;margin-bottom:28px}.faq-search>span{display:none}.faq-layout{gap:24px}.faq-results h2 button{font-size:16px}.tracking-card{padding:24px 18px}.tracking-card header{display:block}.tracking-card header>svg{margin-bottom:10px}.tracking-privacy,.tracking-state{padding:30px 18px}.order-result>header{display:block;padding:22px}.order-result>header>strong{display:inline-block;margin-top:14px}.order-facts{grid-template-columns:1fr;padding:20px}.order-result .care-timeline{margin-top:28px}}
@media(prefers-reduced-motion:reduce){.spin{animation:none}.faq-results h2 button svg{transition:none}}